Leading People: Performance & Coaching

You can hire well and onboard by the book — and still lose your best people, struggle to address underperformance, or dread every difficult conversation. This program is about what happens after someone joins your team. Leading People goes beyond the administrative side of HR and into the craft of management: how to set clear expectations before things go wrong, how to document and address performance issues, how to coach instead of just correct, and how to have the hard conversations that most managers avoid until they’ve waited too long. This is the program that turns accidental managers into intentional leaders.